back office integration

Get your website and systems working in partnership. Back Office Integration improves customer service, while tightening management control

Silo Mentality - stand alone systems that didn't talk to each other - was the curse of businesses in the 1980s. It still exists today with front-end websites giving back-office systems the cold shoulder.

Whatever size your company, by truly integrating your website with your administrative systems, we can smooth the processes, support around-the-clock web sales, improve customer satisfaction and slash admin costs.

Imagine updating inventory in real-time - no disappointed customers who believed they had made a purchase. No missed opportunities for making alternative product selections.

Imagine raising invoices automatically at the point of sale, let alone managing credit card transactions. Reporting back shipping information? No problem. Because data is captured only once, there are no transcription errors and no delays.

Site users will often be able to answer their own order queries online - an instant saving in administration costs and a boost to customer service. Remember, good customer service is often cited as the main differentiator between winning and failing trading sites.

Fivesite offers back office integration solutions to award winning standards for a large variety of clients. We're not just web designers - we are a full service digital agency.

Call us or email to ask what we could do for you.